Request Water Service

Font Size: + -

Feedback Print

We, at the Customer Services Division, are committed to providing you excellent customer service, through efficiency and performance.

City Utility services can include water, sewer and/or sanitation. A signed Agreement is required for each location and a separate account number is created.

A minimum of two (2) business days' advance notice is requested to turn on or transfer utility services.

Homeowner

Complete the Service Application online or in person during regular business hours at the Customer Service counter inside City Hall, located at 1 City Plaza. Failure to provide all required information and documents may delay the connection of service.

Requirements

All listed owners must apply for service
Proof of Ownership. Accepted documents: Deed of Trust, HUD Settlement Statement, Closing Disclosure and/or Commitment for Title Insurance
Copy of valid identification. Acceptable identification: unexpired US state issued ID, drivers license and/or passport.

Deposit

The deposit is based upon your credit worthiness
- Deposit amounts range from $0 to $300
If social security numbers are not provided for all applicants, the deposit amount is $300.
Must be paid prior to turning on services
Upon termination of water service, such deposit, without interest, will be refunded, except that any unpaid charges, including final charges for service, shall be deducted from the deposit and any excess portion of the deposit refunded.

Fee

A service establishment fee of $20 plus tax, will be included on the first bill.

Renter

Requirements

All listed tenants/lessees must apply for service
Copy of entire signed lease agreement
- Must include: the homeowner’s name and contact information; list all tenants/lessees names
Copy of valid identification for all those listed as lessee. Accepted identification: unexpired US state issued ID, drivers license and/or passport

Deposit

The deposit is based upon your credit worthiness
- Deposits range from $0 to $300
If social security numbers are not provided for all applicants, the deposit amount is $300.
Must be paid prior to turning on services
Upon termination of water service, such deposit, without interest, will be refunded, except that any unpaid charges, including final charges for service, shall be deducted from the deposit and any excess portion of the deposit refunded.

Fee

A service establishment fee of $20 plus tax, will be included on the first bill.

Seasonal Visitor

Advantages of this Agreement

Allows the authorized signer to request a connection and/or disconnection via the phone, in person or email.
- You must update your phone number(s), mailing and email addresses at the time of the service request.
The Agreement stays on file as long as you do not allow anyone else to turn on services.

Requirements

Must own the property. All listed owners must apply.
Proof of Ownership. Accepted documents: Deed of Trust, HUD Settlement Statement, Closing Disclosure and/or Commitment for Title Insurance
Copy of valid identification. Accepted identification: Unexpired US state issued ID, drivers license and/or passport.

Deposit

The deposit is based upon your credit worthiness
- Deposit amounts range from $0 to $300
If social security numbers are not provided for all applicants, the deposit amount is $300.
Must be paid prior to turning on services
Upon termination of water service, such deposit, without interest, will be refunded, except that any unpaid charges, including final charges for service, shall be deducted from the deposit and any excess portion of the deposit refunded.

Fee

A service establishment fee of $20 plus tax will be included on the first bill, each time you restart service.

Homeowner/Landlord

Complete the Service Application online, or in person during regular business hours at the Customer Services counter inside City Hall, located at 1 City Plaza. Failure to provide all required information and documents, will delay the connection of service.

Advantages of this Agreement

Allows the authorized signer to request a connection and/or disconnection via the phone, in person or email. Services are not automatically started/stopped.

Requirements

All listed property owners must complete an agreement
Proof of Ownership. Accepted documents: Deed of Trust, HUD Settlement Statement, Closing Disclosure and/or Commitment for Title Insurance
Copy of valid identification. Accepted identification: unexpired US state issued ID, drivers license and/or US passport
Must update your mailing address, phone number(s) and email(s)

Deposit

The deposit is based upon your credit worthiness
- Deposit amounts range from $0 to $300
If social security numbers are not provided for all applicants, the deposit amount is $300.
Must be paid prior to turning on services
Upon termination of water service, such deposit, without interest, will be refunded, except that any unpaid charges, including final charges for service, shall be deducted from the deposit and any excess portion of the deposit refunded.

Fee

A service establishment fee of $20 plus tax, will be included on the first bill, each time you start service.

Commercial/Business

Complete a Commercial Water Service Agreement online or in person, during regular business hours at the Customer Service counter inside City Hall, located at 1 City Plaza. Failure to provide all required information and documents may delay the connection of service.

Requirements

Proof of property ownership or valid lease
Copy of valid identification for the authorized signatory of the Agreement

Deposit

Must be paid prior to service connection
To receive a deposit quote, call Customer Service at 928.373.5076.
Upon termination of water service, such deposit, without interest, will be refunded, except that any unpaid charges, including final charges for service, shall be deducted from the deposit and any excess portion of the deposit refunded.