Field Services


Water Service Connections

New customer connections are performed after the application for service is completed and the deposit paid. A service establishment fee is applied to the first bill of each new customer account. New customer connections are performed the same day and after hours.

Reconnections for delinquent accounts disconnected for non-payment, or disconnected due to a return check, are performed after all bill amounts, delinquent charges, and reconnect charges are paid. Reconnects for non-pays performed after hours are charged an after-hours fee in addition to the bill amount and delinquent fee. Payments for returned checks must be made in cash or money order.

Customers may request reconnections of services that are temporarily disconnected for repairs or for extended leaves when they are ready to have the service back on. There is no charge for this service.

Water Service Disconnects

Accounts are terminated and services disconnected when the customer requests final billing. A deposit remaining on the account will be applied towards the final bill. The final bill and/or deposit refund will be mailed to the address given by the customer at the time of the disconnect request.

Payment of the utility bill is due by the start of the next billing cycle, approximately 30 days from the meter reading.  Monthly bills that are not paid by the due date will be assessed a $20 delinquency fee and the balance rolled into the following month resulting in a "red" bill indicating the overdue status and a final due date.  If that bill is not paid in full by the due date, disconnection for non-pay will occur and a reconnect fee will be applied.  There is no further notice.  Failure to receive the bill does not excuse the customer from paying the bill.

Returned checks that remain unpaid are considered non-pays and the accounts are disconnected after the first notice. Payment must be made in cash or money order only.

Customers may request temporary disconnects to make repairs, or for extended leave away from the property. The account remains active and continues to be billed for all applicable charges during this time. There is no fee for the temporary disconnect service.

For billing inquiries, customers may schedule appointments with field personnel to discuss the meter reading, consumption and leak detection. For turn ons/offs during normal business hours, please call (928) 373-5076, and a customer service representative will be happy to assist you.

Payments

Payments may be made in person, by mail, by phone, with a valid credit card, through the City of Yuma's website, through your bank's bill pay service, your myUMA website account, or through the City of Yuma's bank drafting service.

Make a Payment Online

Customer service employees are on call 24 hours a day to perform emergency disconnects for customer line breaks and connections for an after-hours fee.

For More Information

If you have any questions or would like more information, please contact the City of Yuma Utilities Department at (928) 373-4500.