Customer Service


The Customer Service Division manages the City of Yuma’s utility billing services; administers business licenses; issues pet licenses; and coordinates with the Arizona Department of Revenue for sales tax administration and collection.

You can find our Customer Service counter inside City Hall on the first floor. Our friendly and knowledgeable staff is here to assist you: 

  • Make a utility payment or start/discontinue water services. Customer Service Representatives are available to assist you Monday through Thursday from 7am to 6pm and every other Friday from 7am to 5pm.
  • Apply for a business license. The Business License Specialist is available to assist you Monday through Thursday 8am to 5pm and every other Friday from 8am to 4pm.

Our staff is dedicated to ensuring the citizens of Yuma have an understanding of the utility billing process including how to monitor for water leaks in your home. We also take pride in educating you, our customers, on water saving tips for water conservation.

For More Information

If you have any questions or would like more information, please contact Customer Service.