Field Customer Services
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Summary:
Field Customer Services is dedicated to providing accuracy, timeliness, assistance, and excellent customer service with all metering needs and field inquires.
Last Updated:
2/19/2009Field Customer Services is dedicated to providing accuracy, timeliness, assistance, and excellent customer service with all metering needs and field inquires.
Water Service Connections
New customer connections are performed after the application for service is completed and the deposit paid, when required. A service establishment fee of $20.00 is applied to the first bill of each new customer account. New customer connections are performed the same day if requested by 2pm, Arizona time.
Reconnections for delinquent accounts disconnected for non-payment or disconnected due to a return check are performed after all bill amounts and delinquent charges are paid. Reconnects for non-pays performed after hours are charged an after hours fee, in addition to the bill amount and delinquent fee. Payments for returned checks must be made in cash or money order.
Customers may request reconnections of services that are temporarily disconnected for repairs or for extended leaves when they are ready to have the service back on. There is no charge for this service.
Water Service Disconnects
Accounts are terminated and services disconnected at the request of the customer when the customer requests final billing. A deposit remaining on the account will be applied towards the final bill. The final bill and/or deposit refund will be mailed to the address given by the customer at the time of the disconnect request. Final billing disconnects are performed the same day if requested by 11 am.
Non-pay disconnects are performed after an account is 30 days delinquent. Payment of the utility bill is due 20 days after mailing. Delinquent reminder notices are sent, stating the cut-off date, generally 10 days after the due date. Disconnection for non-pay occurs after that. There is no further notice. Failure to receive the bill or the reminder notice does not excuse the customer from paying the bill.
Returned checks that remain unpaid are considered non-pays and the accounts are disconnected after the first notice. Payment must be made in cash or money order only.
Customers may request temporary disconnects to make repairs or for extended leave away from the property. The account remains active and continues to be billed all applicable charges during this time. There is no fee for the temporary disconnect service.
